Shipping Policy

Last Updated: September 2026

At Big & Tall Fashion, we want your shopping experience to be simple from the moment you place your order until your package arrives at your doorstep.

This Shipping Policy explains how we process and deliver orders.

1. Order Processing

After you place an order, our team will review and confirm your order details.

Orders are processed during our normal business hours. Processing time may vary depending on product availability and the nature of your order.

For products that require additional preparation, such as certain African attire or special orders, processing may take longer. Where this applies, we will communicate the expected timeframe.

2. Delivery Locations

We deliver to customers within available delivery locations in Nigeria.

Delivery availability may depend on the customer’s exact location and the courier service available in that area.

If your location is outside our regular delivery coverage, please contact us before placing your order.

3. Delivery Time

Estimated delivery times depend on the customer’s location.

As a general guide:

• Local deliveries
• Other locations within Nigeria
• Remote locations

Delivery estimates are not guaranteed dates. Delays may occur because of courier schedules, weather, public holidays, traffic, incorrect address information or other circumstances outside our control.

4. Shipping Fees

Delivery fees depend on the customer’s location, package size and delivery service used.

The applicable delivery charge will be communicated or displayed before the order is completed.

Delivery fee: [Insert your shipping fee structure]

5. Delivery Information

Customers must provide accurate delivery information, including:

• Full name
• Active phone number
• Delivery address
• City or state
• Any useful landmark or directions

Big & Tall Fashion is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

6. Courier Delivery

Orders may be delivered through third-party logistics or courier providers.

Once an order has been handed over to the courier, delivery timing may depend on the courier’s operational schedule.

Our team will assist customers where possible in following up on delivery issues.

7. Failed Delivery Attempts

If a courier is unable to deliver because the customer is unavailable, unreachable or the delivery information is incorrect, an additional delivery attempt or fee may apply.

Customers should keep their phone available around the expected delivery period.

8. Inspecting Your Order

When your order arrives, we recommend checking the package and items to ensure that they are in good condition and correspond with your order.

If you receive an incorrect, damaged or defective item, contact us as soon as possible.

Please do not dispose of the packaging until the issue has been resolved.

9. Delayed Orders

While we work to deliver orders within the estimated timeframe, delays can occasionally occur.

If your order has taken longer than the expected delivery period, please contact us with your order details so our team can assist you.

10. Order Changes After Dispatch

Once an order has been dispatched, changing the delivery address or other order details may not be possible.

If you need to make a change, contact us as soon as possible after placing your order.

11. Returns and Exchanges

Shipping arrangements for returned or exchanged products are subject to our return and exchange policy.

Please contact us before returning any product so we can provide the correct instructions.

12. Contact Us

For questions about shipping, delivery or an existing order, please contact us:

Big & Tall Fashion
Email: info@bigntallfashion.com

We are always happy to assist you with your order.